What local sports teams and venues are doing for ticket holders in response to COVID-19

Posted at 8:44 PM, Mar 12, 2020
and last updated 2020-03-13 22:13:15-04

NEW YORK — Almost universally, sports venues and concert halls have canceled, postponed or suspended events going forward in response to the spread of COVID-19.

Here's what many local sports teams and venues are doing for ticketholders.

New York Mets (MLB)

According to their website, the Mets have "not yet addressed their policy for previously purchased tickets for regular-season games. They will make an announcement at a later time."

The team will issue a full refund for tickets to their six cancelled remaining Spring Training games in Florida.

New York Yankees (MLB)

The Yankees issued a statement Friday afternoon.

"When updated official information becomes available, the Yankees will communicate it to their fans promptly and through a variety of channels" including the team's Twitter account and website. No specific announcement was made regarding tickets.

Brooklyn Nets (NBA)

The Nets announced their policy in a statement on Friday.

"We will honor tickets already purchased for any rescheduled games. If games are not played or played in an empty arena, fans will have the option to receive a credit for a future game or a refund. We will be in touch as soon as we have additional information on the status of future games."

New York Knicks (NBA)

The Knicks and Nets have yet to make specific announcements regarding ticket holders.

New Jersey Devils and New York Islanders (NHL)

The Devils and Islanders both released statements Thursday saying that all tickets remain valid, anticipating that they will be rescheduled at a later date.

New York Rangers (NHL)

The Rangers have yet to make a specific announcement regarding ticket holders.

New York City FC and New York Red Bulls (MLS)

The Tri-state area's two Major League Soccer clubs announced Thursday that all tickets for Red Bulls and NYCFC matches remain valid, anticipating that they will be rescheduled at a later date. MLS is currently only suspended for 30 days.

Madison Square Garden, Hulu Theater at MSG, Beacon Theater, Radio City Music Hall

Two of Billy Joel's monthly concerts at Madison Square Garden have been rescheduled. Tickets for the March 19 show will be vaild for September 26, while tickets for the April 10 show will be valid for October 11.

In a statement to PIX11 News, the Madison Square Garden Company said "We support Governor Cuomo’s decision and starting tomorrow night, our New York venues will only host events that adhere to the Governor’s very clear parameters. This is a fluid situation and we will be back with further details when available.”

Barclays Center

A Billie Eilish concert has been postponed. Combined with the Islanders and Nets seasons being suspended, this means all events through the end of March at Barclays Center are off.

New York Philharmonic

The New York Philharmonic, in conjunction with Lincoln Center, has cancelled all performances through March 31.

According to their website, ticket holders can choose to either donate their ticket, receive credit for a future performance, or request a refund.


The Museum of Modern Art, MoMA PS1 and the MoMA Design Stores will be closed beginning March 13 through at least March 30.

For more information on hours, programming and ticket refunds, MoMA says to visit their website here.

Metropolitan Opera

The Metropolitan Opera has cancelled all performances through March 31.

According to their website, "if you have tickets for any of these performances, the value of the tickets will automatically be credited to your Met Opera account within the next 48 hours. At your convenience, you may take the following actions by logging onto your account or calling Met Customer Care at 212-362-6000, or e-mailing"

The credit can be used to buy tickets to a future performance, a donation, or a refund upon request.

Carnegie Hall

All events at Carnegie Hall are cancelled through March 31.

According to the venue's website, "Patrons who purchased tickets by credit card from Carnegie Hall for a performance that has been cancelled will receive automatic refunds; those who purchased by cash at the Box Office may email a scan or photo of the tickets to, along with complete contact details (name, mailing address, and phone number), through June 30, 2020, for a refund. Those who purchased tickets directly from other concert presenters should contact that presenter for refund information."

Bowery Ballroom and Mercury Lounge

All events through March will be rescheduled. According to an e-mail sent out by the venue's promoter, "Hold onto your tickets and stay tuned to our channels for announcements regarding new dates. If shows are cancelled, ticket buyers will be notified and refunds will be available at point of purchase."

Webster Hall

According to a statement on the venue's website, Webster Hall "will close beginning March 13, 2020 at 5pm and remain closed until the date(s) specified by the State of New York, subject to ongoing reassessment. Shows scheduled after the end date of this moratorium are not affected and, as of now, are moving forward as planned."

"Our hope is that we are able to reschedule as many of the affected events as possible, but at this time there is no information on new dates. When a new date is announced, there is nothing you need to do: your tickets are valid for the new date and you will be notified."

"If a show cannot be rescheduled once the moratorium is lifted, a refund will automatically be issued to the credit card used for purchase, within 30 business days."