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NJ Transit riders demand service improvements

Posted at 10:07 PM, Feb 27, 2020
and last updated 2020-02-27 22:27:06-05

MIDTOWN, Manhattan — It was another rough commute Thursday evening for NJ Transit riders heading in and out of New York Penn Station.

The agency reported a signal issue with its equipment around 6 p.m. and delays lasted through about 10 p.m.

A petition is circulating online asking the state to appoint new leadership to NJ Transit.

Keon Jukes is a rider who has been logging passengers frustrations. He created a survey that has been shared on Facebook.

In response, an agency spokesperson told PIX11 News, "NJ TRANSIT has been encouraged by progress on cancellations, on-time performance, and mean distance between failure, we know we’ve still got a long way to go before we deliver New Jersey residents the world-class commutes they deserve."

The State of New Jersey and Gov. Phil Murphy have increased funding and trained more engineers and bus operators. The agency’s recent statistics show a 35% drop in train cancellations last year and an increase in on-time performance.