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Could you spot bank fraud? Take the quiz

Banks offer tool to help you spot fraudsters
'Processing issue' causes banking problems
Posted at 6:04 PM, Oct 13, 2020
and last updated 2020-10-13 20:59:05-04

Think you could spot banking fraud? Don't be so sure. Thousands of people are falling for fake phone calls, texts and emails that appear to come from their bank.

Now, the nation's banks are rolling out a new tool help you spot fraud.

"I got a phone call from my bank, and I knew it was my bank because I recognized their phone number," said Sarah R.

Her bank's number showed on her Caller ID.

But it wasn't really her bank. It was a fraudster, who drained Sarah's checking account within minutes of her confirming her account number.

In September, Corinthia W. fell for a slick email claiming there was a problem with her account.

"It said $499 was going to be withdrawn from my account," she said.

But it was really phishing. Before she knew it, Corinthia had given the fraudster access to her account and was out $1,600.

Banks post new tool to their websites

The American Bankers Association wants to stop this growing fraud with a new tool that banks across the country are adding to their websites and apps.

Click the icon, and it will take you to a quiz with some questions that just might stump you.

The website — BanksNeverAskThat.com — tests if you can outsmart online fraudsters.

For instance, would your bank text you: "Your card has been deactivated. Reply immediately with your PIN to reactivate it."

No, they never would.

Would they call and ask you to verify your birthday and Social Security number for security reasons?

No, they never would.

Would they text you an access code to verify your identity so you can log in?

Yes, they would do that, and nowadays often do for your safety.

The quiz has many trick questions, but it'll help you avoid the fraud that fooled Sarah, Corinthia and too many other people.

"She said all the right things," Sarah said of the fraudsters. "She got my account information from me."

You'll find this quiz on the website of most major banks, or you can head directly to it at BanksNeverAskThat.com, so you don't waste your money.
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