Mother of Ariel Russo gives tearful testimony at hearing for City’s embattled 9-1-1 system

Posted at 9:35 PM, Jun 21, 2013
and last updated 2013-06-21 21:35:33-04

The mother of a four-year-old girl killed by a car in Manhattan attended a City Council hearing Friday on the City’s new 9-1-1 system.

The $2 billion system has been plagued with problems since its launch less than one month ago.

The system has gone down a few times — lasting from a couple of minutes to about an hour.

Many believe those problems were behind a four minute delay in getting an ambulance to little Ariel Russo.

The Bloomberg administration and FDNY blame the error on the EMS dispatcher.

The EMS union disputes that claim.