FDNY dispatcher stays on the phone for eight hours to help a stroke victim

Posted at 6:46 PM, Jun 16, 2013
and last updated 2013-06-16 18:46:16-04

NEW YORK (PIX11)– We’ve had a lot of stories recently about problems with 911 calls, but one FDNY dispatcher went above and beyond, staying on the phone for eight hours until she could get help to a stroke victim.

EMT Joann Hilman-Payne took a call from Mary Thomas at about 1 p.m. on Monday.

Because of Thomas’s slurred speech, she had difficulty making herself understood.

Hilman-Payne sent responders to an East 71st Street address because of a cell phone signal but Thomas wasn’t there.

With the help of the NYPD and Verizon, Thomas was finally found almost eight hours later in an East 72nd Street apartment where she was a housekeeper.