FLORIDA (PIX11) — Dunkin’ Donuts plans to honor an employee for keeping his cool during a customer’s recent racist rant that went viral.
The 18-year-old employee in Florida stayed calm while the verbally abusive customer, Taylor Chapman, recorded her rant.
In the video, she claims she did not get a receipt on a previous order and therefore, she was entitled to get her next order for free.
So while he was getting her food together, she spotted the employee who forgot to give her the receipt and lashed out against her.
Chapman uploaded the video online, with the hopes of hurting Dunkin Donuts, but it backfired. She received dozens of negative comments on Twitter.