Monique Bridgeworth-Hammie suffered a stroke in December 2011. She’s in a wheelchair but her prognosis for walking again is good as long as she goes to therapy. The problem is she hasn’t been able to go for a while. Her building’s elevator is broken.
“I’ve been stuck in here,” she told me. “I’ve been trapped in the house for three weeks.”
And when she checks with building management?
“They tell you it’s going to be fixed by the end of the week.”
Obviously, that hasn’t happened. So Monique emailed me.
My first stop after speaking with Monique was the management office on the second floor of her building. Here’s the way that exchange went as I knocked on the closed door:
“Hi it’s Howard Thompson from PIX11 News. (knock knock) May I come in please?”
“No you may not.”
“Why not, sir? I’m here about the elevator.”
“Any inquiries you have about the elevator, you have to go to the main office.”
So, the next day, I went over to the headquarters of the company that runs the building, Prestige Management on Zerega Avenue in the Bronx. Executive VP Horace Henry agreed to talk to me in his office, without our camera. He told me there were a number of problems that combined to knock out the elevator. Then Mr. Henry decided to share some good news with us on camera.
“The elevator is being worked on as we speak. The elevator should be up and running today.”
So back I went to Monique’s building to see for myself. I got there just in time to catch the repairman on his way out.
“What was wrong with it,” I asked?
“We had blown fuses and a little low on hydraulics, hydraulic oil.”
Sure enough, the elevator was good to go. I went upstairs to tell Monique and she made it all worthwhile with a “thank you” kiss. Monique can make therapy appointments again.